» Introduction:
Welcome to the OnTime Services Application! We are committed to providing you with exceptional maintenance and cleaning services tailored to your needs. By accessing or using our application, you agree to comply with the terms and policies outlined below. Please review these policies carefully as they govern the way we provide our services and ensure a smooth and efficient experience for all users. If you have any questions or concerns, feel free to reach out to our support team
» Policies and Terms:
• The following terms and policies govern the use of the Ontime Services Application and apply to all users. These terms are subject to updates, and users will be notified of any changes via the application.
» Service Provision:
› Scope of Services:
• The application provides maintenance and cleaning services for homes, offices, and public places.
• The scope and details of the services are determined by the request submitted through the application.
› Working Hours:
• Standard service hours are from 9:00 AM to 5:00 PM.
• Special appointments can be arranged upon the client’s request based on the availability of the workforce.
» Booking and Payment:
› Booking:
• Clients can easily book services through the Ontime application.
• Booking must be confirmed and paid for in advance or as specified in the request.
› Payment:
• Accepted payment methods include cash, bank transfer, and credit/debit cards.
• All invoices must be settled within the payment terms agreed to at the time of booking.
» Cancellation and Rescheduling:
› Cancellation:
• Clients can cancel bookings up to 24 hours before the scheduled service without incurring any charges.
• Cancellations made less than 24 hours prior to the service will incur a 10% cancellation fee of the total service cost.
› Rescheduling:
• Clients can reschedule services by contacting the Ontime support team through the application. Rescheduling is subject to availability.
» Spare Parts and Additional Services:
• The company provides maintenance services without spare parts.
• The client is responsible for the cost of any spare parts required for the service.
• Some services we offer include the cost of spare parts, as specified in the service description within the application when accessing each service individually
• If the client requests Ontime to procure spare parts, an additional fee will be applied. The cost will be communicated and approved by the client before the purchase.
» On-Site Access and Responsibilities:
• Clients must ensure that the service team has access to the specified service location during the agreed-upon time.
• If access is not provided, the company reserves the right to deduct actual costs (e.g., labor, transportation) from the prepaid amount.
•Ontime reserves the right to impose penalties or additional charges for delays caused by access issues, at the company’s discretion.
» Quality Assurance and Safety:
› Quality:
• Ontime is committed to delivering high-quality services that meet client expectations.
•Our team members are trained to uphold the highest standards of professionalism and service excellence.
› Safety:
• The company strictly follows safety guidelines to ensure the protection of both clients and the service team.
• Personal protective equipment is provided to employees to ensure their safety during work.
» Liability and Warranty:
› Liability:
• Ontime is responsible for any damages caused by negligence or errors on the part of its workers.
• The company is not liable for damages caused by the misuse of materials, equipment, or improper instructions from the client.
› Warranty:
• Services provided by Ontime are covered by a 3-day warranty from the date of completion. This warranty covers issues arising from errors in service execution.
• Ontime is not responsible for defects caused by the client’s use of non-compliant or low-quality materials or equipment.
• If a client is dissatisfied with the service provided, they can request a corrective service free of charge, provided the issue is within the scope of the original service agreement.
»General Terms:
› Policy Amendments:
• The company reserves the right to modify these policies and terms at any time. Clients will be notified of any amendments through the application.
› Privacy:
• We are committed to protecting the privacy of clients and their personal data. Data is collected and used in accordance with the application’s privacy policy.
› Preventive Measures and Health Precautions:
• The client is obligated to provide a safe work environment free of hazards for the maintenance team, following all necessary preventive and health measures to protect them during their tasks.
› Assignment and Transfer of Obligations:
• The client is not entitled to transfer the contract obligations to a third party without written consent from the company to ensure work quality and to avoid contracting with parties not approved by the company.
